Coached To Scale™ respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, join our programmes, use our tools, engage with our community, or communicate with us.
By using our website or services, you acknowledge this Privacy Policy.
1.Who We Are
For the purpose of applicable data protection laws, the Data Controller is Coached to Scale™.
Contact: support@coachedtoscale.com
Full registered entity and office details are listed in the imprint at the bottom of this page.
2.What Information We Collect
We may collect the following personal data:
- ·Name
- ·Username
- ·Business name
- ·Email address
- ·Phone number
- ·Billing address
- ·Login details
- ·Membership status
- ·Purchase history
- ·Course access data
Payments are processed securely by third-party providers. We do not store full card details.
- ·IP address
- ·Browser type
- ·Device information
- ·Pages visited
- ·Referring website
- ·Cookies and analytics data
- ·Emails
- ·Support messages
- ·Community posts
- ·Feedback submissions
Where enabled, files, documents, or materials you voluntarily upload.
Prompts, text inputs, or requests submitted through AI-powered features.
3.How We Collect Your Data
- ·Website contact forms
- ·Lead forms
- ·Checkout pages
- ·Kajabi registration pages
- ·Community participation
- ·Booking calendars
- ·Zoom meetings
- ·Email communication
- ·Cookies and tracking tools
- ·AI tool usage
- ·Direct contact from you
4.How We Use Your Data
- ·Deliver products, coaching, and programmes
- ·Create and manage your account
- ·Process purchases and subscriptions
- ·Provide support
- ·Send important service communications
- ·Run coaching calls and events
- ·Improve user experience
- ·Analyse performance and usage
- ·Prevent fraud or misuse
- ·Comply with legal obligations
- ·Send marketing communications where lawful
5.Marketing Communications
If you request information, join our mailing list, purchase from us, or opt in, we may send marketing emails, offers, updates, or educational content.
You may unsubscribe at any time using the unsubscribe link or by contacting us at support@coachedtoscale.com.
6.Legal Basis for Processing
Where applicable, we process personal data under one or more of the following bases:
- ·Contract performance
- ·Legitimate business interests
- ·Legal obligations
- ·Consent
- ·Protection against fraud or misuse
7.Third-Party Service Providers
We may share data with trusted providers who help us operate our business, including:
- ·Kajabi
- ·Stripe
- ·Meta
- ·Anthropic
- ·Zoom
These providers process data under their own privacy terms and security controls.
8.AI Tools & Automation
Some services may include AI-powered tools. Where you submit prompts, text, or inputs through these features:
- ·Inputs may be processed through trusted AI providers
- ·Outputs are generated automatically and may contain errors
- ·Users should not submit highly sensitive confidential information unless necessary
- ·AI outputs are for assistance only and should be independently reviewed
9.Community Areas
If you join Kajabi Community or related group environments:
- ·Information you post may be visible to other members
- ·You are responsible for content you share
- ·We may moderate or remove inappropriate content
Please avoid posting confidential personal information publicly.
10.Cookies & Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, measure advertising performance, and retarget advertising campaigns. This may include services from Google and Meta. You can control cookies through your browser settings.
See our Cookie Policy for detail.
11.International Data Transfers
Because we operate internationally and use global service providers, your data may be processed outside your country of residence. Where appropriate, we take reasonable steps to ensure suitable safeguards are in place.
12.Data Retention
We retain personal data only as long as reasonably necessary, including:
- ·Customer records while active and for legitimate business purposes
- ·Payment records for accounting/legal compliance
- ·Marketing records until unsubscribe
- ·Support history for service management
When no longer needed, data may be deleted or anonymised.
13.Data Security
We take reasonable technical and organisational measures to protect your data. However, no online platform can guarantee absolute security. You are responsible for keeping your login credentials secure.
14.Your Rights
Depending on your location, you may have rights to:
- ·Access your personal data
- ·Correct inaccurate information
- ·Request deletion
- ·Restrict processing
- ·Object to marketing
- ·Withdraw consent
- ·Request data portability
To exercise rights, contact support@coachedtoscale.com.
15.Children
Our services are intended for adults and business users. We do not knowingly collect data from children.
16.Third-Party Links
Our website or community may contain links to third-party websites. We are not responsible for their privacy practices.
17.Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
18.Contact Us
For privacy requests or questions:
Coached To Scale™
support@coachedtoscale.com
coachedtoscale.com
By using our website or services, you acknowledge this Privacy Policy.